For admin to access the "My Work" view of

For admin to access the "My Work" view of other users, and also form a report.

We are trying to understand how users spending their day answering each different tickets, so we know how much gap our agents have every day. Potentially this can help us to understand the work load and add more resources to the team if required.

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Nov 23 2020

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For admin to access the "My Work" view of other users, and also form a report.

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For admin to access the "My Work" view of other users, and also form a report.

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