Tempo for Zendesk ideas

Welcome to Tempo’s Idea Portal! Your suggestions are valuable to us and help us make our products even better.
Below is a list of ideas for Tempo, so please search, review and vote for those that would help you the most. We encourage you to add an idea if you don’t see it listed. You can stay updated on the work we are doing here at Tempo by contributing to this page.
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7 Vote

Report on Zendesk Categories instead of fixed Tempo Categories

No description provided

Created 05 Jun 08:59 by Þórunn Óskarsdóttir

3 Future consideration
5 Vote

Please make a Firefox plugin akin to the Chrome one.

It's useful to everyone who wants to avoid the stain on the internet that is Google Chrome. Tempo is barely usable without the plugin, as it's so easy to lose track of where you've created timers across a large organisation. And half the time the ...

Created 17 Sep 10:55 by Guest

0 Future consideration
4 Vote

Reporting: Filter or Group by Zendesk Form Fields

No description provided

Created 05 Jun 09:00 by Þórunn Óskarsdóttir

0
4 Vote

Reporting on Customfields

For reporting we need to be able to report on agent’s efficiency, time spent on various lines of business. We use custom fields to track time across different business lines and will need to be able to report on these custom fields.

Created 05 Jun 08:40 by Þórunn Óskarsdóttir

1
3 Vote

Tempo for Zendesk public APIs

I would like to be able to import or export data from and to Tempo for Zendesk.

Created 05 Jun 09:00 by Þórunn Óskarsdóttir

0
3 Vote

Create or Customise Tempo Tasks

Being able to track time outside of Zendesk tickets using Tempo Tasks is great but I would like the Tempo tasks to represent tasks that fit for my organisation. Being able to add more Tempo tasks or customise the tasks names would be handy.

Created 05 Jun 08:31 by Þórunn Óskarsdóttir

0
2 Vote

Make Billable % a column available for reporting like Logged %

Currently to create utilization metrics a spreadsheet needs to be created monthly across multiple departments. If there was a way to do that within Tempo that would be ideal - you have Logged % but if you had Billable % (billable over logged). I'm...

Created 21 Dec 22:24 by Guest

0
2 Vote

Adding Custom Category Fields

Adding custom category fields for each time entry, so that it's more in line with our Zendesk custom fields and our company vocabulary. Only four categories currently available (Billable, Internal, Operational, Capitalized).

Created 05 Aug 15:07 by Guest

0
2 Vote

More complex Time Entry Permissions

I would like to restrict my agents of editing their own time entries

Created 05 Jun 08:54 by Þórunn Óskarsdóttir

0
2 Vote

Office 365 Calendar integration

No description provided

Created 05 Jun 08:37 by Þórunn Óskarsdóttir

0