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Reporting on Customfields

  • For reporting we need to be able to report on agent’s efficiency, time spent on various lines of business.

  • We use custom fields to track time across different business lines and will need to be able to report on these custom fields.

  • Þórunn Óskarsdóttir
  • Jun 5 2020
  • Attach files
  • Charith Nuwan commented
    8 Jul, 2020 11:19pm

    We found a bit of challenge in terms of identifying time entry for each ticket whether time entry falls under based on what type of ticket Activity. For example : If a ticket category under the activity is Business Hours - Remote Work or Business Hours – Onsite Work etc.

    Tempo application is more productive if customers have access to a custom ticket field so then each business line can design their ticket activity based on business needs.

    *suggested solution is attached to this comment.