For reporting we need to be able to report on agent’s efficiency, time spent on various lines of business.
We use custom fields to track time across different business lines and will need to be able to report on these custom fields.
Þórunn Óskarsdóttir
We found a bit of challenge in terms of identifying time entry for each ticket whether time entry falls under based on what type of ticket Activity. For example : If a ticket category under the activity is Business Hours - Remote Work or Business Hours – Onsite Work etc.
Tempo application is more productive if customers have access to a custom ticket field so then each business line can design their ticket activity based on business needs.
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